All products sold on FoxArt.ca are digital products delivered electronically.

Because digital products are delivered instantly and cannot be returned, all sales are final once access has been granted.

This includes, but is not limited to:

• Digital downloads

• Educational resources

• Guides, planners, templates, and worksheets

• Paid quizzes or digital tools

No physical products are shipped.

Although refunds are not guaranteed, we may consider refund requests only under the following specific conditions:

• Duplicate Purchase
  
  If you accidentally purchased the same product more than once, we may refund the duplicate order once verified.

• Incorrect File Provided
  If you received the wrong file due to our error, we will either:

  • Provide the correct file, or

  • Issue a refund if the issue cannot be resolved.

• Corrupted or Unusable File
  If a file is defective, corrupted, or cannot be opened and we are unable to provide a working replacement, a refund may be considered.

Refund requests must be submitted within 14 days of purchase and must include:

• Order number

• Email used at checkout

• Description of the issue

• Any relevant screenshots or supporting details

If a refund request is approved, the refund will be processed to the original payment method within 3–5 business days.

Refunds will not be issued in the following cases:

• Change of mind after purchase

• Purchasing the wrong product

• Failure to read product descriptions or requirements

• Device, browser, or software incompatibility

• Inability to open files due to missing apps or outdated software

• Download issues caused by internet connection, device limitations, or user error

• Teen purchases made without parent or guardian approval

Some FoxArt.ca products are suitable for teens (ages 13–17). However:

• All purchases must be completed by a parent or legal guardian (18+)

• Parents/guardians are responsible for:

  • Purchase decisions

  • File compatibility

  • Download, storage, and supervision of use

We cannot issue refunds for purchases made by minors without adult consent.

If you experience issues accessing your files, please try the following first:

1. Check your email spam or junk folder

2. Confirm the email address used at checkout

3. Try downloading on a different device or browser

If the issue persists, contact our support team with your order details.

Support assistance does not guarantee a refund unless the product itself is faulty and cannot be corrected.

Before purchasing, please ensure your device and software support the file formats offered (such as PDF, JPG, PNG, or ZIP).

Refunds will not be issued due to:

• Missing required software

• Format incompatibility

• Misunderstanding of how the product is intended to be used